Clientes
We seek solutions for offering products and services to meet the needs of our clients with independence, innovation, quality, and safety.
We offer dignified and courteous treatment, respecting interests and rights by providing clear, reliable, and timely guidance and information to enable the best business decisions.
We encourage and consider our customers' feedback in the development and improvement of our product, service, and relationship solutions.
We guarantee the confidentiality of consumer information, except in cases provided for by law.
Collaborators
We opted for establishing a healthy work environment, basing relationships between superiors, subordinates, and peers on respect and cordiality.
We condemn any conduct that may constitute harassment of any kind.
We guarantee each employee access to information relevant to their privacy, as well as the confidentiality of this information, except in cases provided for by law.
We recognize, accept, and value the diversity of the people who make up the Company.
We condemn illegal practices such as bribery, extortion, corruption, and kickbacks in all their forms.
Orientamos os profissionais terceirizados a pautarem seus comportamentos pelos princípios éticos da Empresa.
Suppliers
We adopt, in an impartial and transparent manner, selection, contracting, and evaluation criteria that allow for plurality and competition among suppliers, confirm the integrity of companies, and ensure the quality and best price of contracted products and services. We require our suppliers to comply with labor, social security, and tax legislation, as well as to avoid the use of child or slave labor and to adopt appropriate labor relations and good environmental preservation practices, respecting legal limitations.
Competitors
We are committed to ethics and civility in our relationships with competitors, conducting the exchange of information with them in a lawful, transparent, and reliable manner, preserving the confidentiality of customer information and the interests of the Company, always through authorized sources.
Government
We work to address the interests and needs of the Public Administration with the various economic segments of society, engaging with public authorities regardless of the ideological convictions of those in charge.
Comunity
We value the bonds established with the communities in which we operate and respect their cultural values, recognizing the importance of communities to the success of the Company, as well as the need to give back to the community a portion of the value added to the business.
We support sustainable development initiatives in the communities and participate in projects focused on financial education for the population.
We affirm our commitment to eradicating all forms of degrading labor: child labor, forced labor, and slavery.